How do I address student mail and packages?
How do I get my box number?
How far in advance can I send packages to myself before I move in?
Will I be notified once a package arrives for me?
What time of day is mail delivered?
Are there restrictions on the size of packages I can ship to campus?
What if I have a large or heavy package delivered to me?
Perishables
What if I don’t pick up my package?
What if I am having a problem with my mailbox or mail delivery?

How do I address student mail and packages?

Full Name (First and Last Name)
SBTS Box #XXX
2825 Lexington Rd
Louisville, KY 40280
 
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How do I get my box number?

Box numbers and combinations are given out at student orientation during the check-in process. If you need to mail packages to yourself before a box has been assigned, give us a call at (502) 897-4212 or email mailingservices@sbts.edu and we can help you. For the privacy of our residents, we only give out box numbers to the student who is renting the box, so once you receive your box number, make sure anyone who will send you mail knows your box number as well.
 
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How far in advance can I send packages to myself before I move in?

Students may begin shipping packages to the mail center two weeks before classes start. Before mailing any packages to yourself, give us a call at (502) 897-4212 for your box number. We will process your package and have it ready for you to pick up when you arrive on campus.
 
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Will I be notified once a package arrives for me?

Mailing Services’ internal tracking system (Pitney Bowes) will send an e-mail notification to the student’s SBTS e-mail address that we have processed your package. Please read your email message; during busy periods we may ask you to wait 2 hours before picking up your package. Students must show their Shield Card in order to pick up packages.
 
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What time of day is mail delivered?

Normal arrival time for mail and package delivery is generally between 11:00 am and 2:00 pm. Please note, USPS does not deliver on Saturdays. If a Saturday delivery is needed, we suggest using UPS or FedEx.
 
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Are there restrictions on the size of packages I can ship to campus?

Mailing Services has no limit to the size or weight of packages we receive. Students are asked to pick up all large packages within 48 hours unless exempted by the Mailing Services Specialist.
 
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What if I have a large or heavy package delivered to me?

Students may use one of our hand trucks or carts to transport large packages to their dorm or apartment. A photo ID (Shield Card, Driver’s License, etc.) will need to be held by Mailing Services staff until the hand truck is returned.
 
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Perishables

Flowers, plants, fruit arrangements, baked goods or similar items should be sent through local vendors or carriers. An email notification will be sent to the student, informing them of a perishable item arriving in their name. Students are asked to pick up any perishable delivery within 48 hours. If sending perishable items, please remember to mark the outside of the package.
 
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What if I don’t pick up my package?

If your package has not been picked up within one week, you will receive a reminder email notification to pick it up. If your package is still undelivered after two weeks, it will be returned to the sender unless an exemption has been given by the Mailing Services Specialist.
 
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What if I am having a problem with my mailbox or mail delivery?

Please contact us during our business hours (Monday through Friday, 9:00 am to 5:00 pm and Saturdays from 10:00 am to 2:00 pm) in person, email at mailingservices@sbts.edu or call 502-897-4212. During the Fall and Spring Semesters we are closed for chapel Tuesday and Thursday from 9:50 am-11:00 am.
 
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