Maintenance Requests

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Student Housing Maintenance Requests

For emergency maintenance needs (anything that affects the livability of your home [i.e. uncontrollable water leak, power outage, or AC/heating issue in months with more extreme temperatures]), call the 24-hour Student Housing line at (502) 897-4203. The information you provide in this form will allow Student Housing and our Facilities Team to process your maintenance requests in a timely and efficient way. Please ensure that your residence hall room or apartment is presentable before Student Housing and/or Facilities arrive. Also, please ensure that the area needing maintenance is accessible and clutter-free.

Resident's Full Name*
Resident's Email Address*
Resident's Phone Number*
Please provide an accurate phone number. This is the number on which we will call you with details concerning your maintenance request.
Apartment or Residence Hall Building Requiring Maintenance*
Apartment or Residence Hall Room Number*
With as much specificity as possible, please describe the exact maintenance issue that needs to be addressed in your unit.*
Please Note: All residence hall residents who complete a maintenance request and all apartment residents who give our Facilities Team permission to enter their housing units during normal business hours are NOT permitted to decline service from our Facilities Team when they arrive to perform maintenance in your housing unit.
Picture (Optional)
If you have a picture of the problem in your housing unit that needs maintenance, you may upload it here.
APARTMENTS ONLY: Do you give Student Housing and SBTS Facilities permission to enter your housing unit during business hours within 2 weeks of the submission of this form?*
- Yes
- No
Residence Hall residents do not have the option to grant or withhold permission for SBTS Facilities to enter their housing unit. If an apartment resident fails to indicate yes or no, it will be assumed that permission is granted.
Date of Scheduled Work Order*

Please pick a date for Facilities to visit your apartment to attend to the maintenance issue. Scheduled work orders need to be placed with at least 3 business days advanced notice.
Pick a time slot:
- 9:00-11:00am
- 12:00-2:00pm
- 2:00pm-4:00pm
In order to complete the work you are requesting, it may be helpful for Student Housing to give some or all of the information you provide in this form to third-party service providers. Do you authorize Student Housing to give this information to service providers if it is requested?*
- Yes
- No
Name
This field is for validation purposes and should be left unchanged.

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Student Housing Maintenance Requests

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