The employee in this position will have the following essential job functions:

• Receive inbound customer calls, chats and email inquiries from the Digital Marketing Initiative
• Analyze customer problems then research, locate, and provide solutions
• Provide additional services by recognizing opportunities to explain other products and services
• Diagnose caller issues through process of elimination and by asking probing questions
• Provide easily understood answers adapted to the customer’s situation
• Process donations and enter updated donor information
• Create and send out “Thank you” notes to donors in response to gifts to the Digital Marketing Initiative

Performs other duties as may be assigned by supervisor.