The employee in this position will have the following essential job functions:
- Receive inbound customer calls, chats and email inquiries from the Digital Marketing Initiative
- Analyze customer problems then research, locate, and provide solutions
- Provide additional services by recognizing opportunities to explain other products and services
- Diagnose caller issues through process of elimination and by asking probing questions
- Provide easily understood answers adapted to the customer’s situation
- Process donations and enter updated donor information
- Create and send out “Thank you” notes to donors in response to gifts to the Digital Marketing Initiative
Performs other duties as may be assigned by supervisor.