The employee in this position will have the following essential job functions:

 

  • Receive inbound customer calls, chats and email inquiries from the Digital Marketing Initiative
  • Analyze customer problems then research, locate, and provide solutions
  • Provide additional services by recognizing opportunities to explain other products and services
  • Diagnose caller issues through process of elimination and by asking probing questions
  • Provide easily understood answers adapted to the customer’s situation
  • Process donations and enter updated donor information
  • Create and send out “Thank you” notes to donors in response to gifts to the Digital Marketing Initiative

 

Performs other duties as may be assigned by supervisor.