Guest Services Associate

Health and Recreation Center

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The employee in this position will have the following essential job functions:

  • Greet facility users. Check identification cards and guest passes and permit entry as appropriate.
  • Maintains a clean, organized and professional looking front desk area.
  • Functional knowledge with all upcoming HRC event details, and HRC programs.
  • Check in/out equipment. Keep all equipment sanitary and organized in storage closets.
  • Follow cash handling policy.
  • Provide information and assistance to users as requested.
  • Interpret and enforce policies and procedures for users.
  • Open and close the facility as assigned.
  • Report maintenance needs to a supervisor.
  • Participate as a staff member in designing, promoting and planning programs.
  • Assist users with locker and towel services registration.
  • Completes daily duties assigned by supervisor.
  • Functional knowledge of id system (i.e. procedures and equipment)
  • Attend all scheduled shifts, mandatory staff training, various events, monthly meetings, locker clean out, and First Aid/AED training.
  • Assist users in registering for events, services or programs.
  • Answer and transfer phone calls. Takes detailed written messages.
  • Maintain excellent communication through verbal interaction, Communications Log and the Front Desk Daily Journal.
  • Overseeing that all forms are filled out legibly, correctly and completely.
  • Assist Administrative Assistant and Director as needed.

Performs other duties as may be assigned by supervisor.


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