The employee in this position will have the following essential job functions:

• Greet facility users, check identification cards and guest passes, and permit entry as appropriate.
• Maintain a clean, organized, and professional looking front desk area.
• Functional knowledge with all upcoming HRC event details and HRC programs.
• Check in/out equipment; keep all equipment sanitary and organized in storage closets.
• Follow cash handling policy.
• Provide information and assistance to users as requested.
• Interpret and enforce policies and procedures for users.
• Open and close the facility as assigned.
• Report maintenance needs to a supervisor.
• Participate as a staff member in designing, promoting, and planning programs.
• Assist users with locker and towel services registration.
• Complete daily duties assigned by supervisor.
• Functional knowledge of ID system (i.e. procedures and equipment).
• Attend all scheduled shifts, mandatory staff training, various events, monthly meetings, locker clean outs, and First Aid/AED training.
• Assist users in registering for events, services, or programs.
• Answer and transfer phone calls, take detailed written messages.
• Maintain excellent communication through verbal interaction, Communications Log, and the Front Desk Daily Journal.
• Oversee that all forms are filled out legibly, correctly, and completely.
• Assist Administrative Assistant and Director as needed.

Performs other duties as may be assigned by supervisor.