The employee in this position will have the following essential job functions:
- Greet facility users, check identification cards and guest passes, and permit entry as appropriate.
- Maintain a clean, organized, and professional looking front desk area.
- Functional knowledge with all upcoming HRC event details and HRC programs.
- Check in/out equipment; keep all equipment sanitary and organized in storage closets.
- Follow cash handling policy.
- Provide information and assistance to users as requested.
- Interpret and enforce policies and procedures for users.
- Open and close the facility as assigned.
- Report maintenance needs to a supervisor.
- Participate as a staff member in designing, promoting, and planning programs.
- Assist users with locker and towel services registration.
- Complete daily duties assigned by supervisor.
- Functional knowledge of ID system (i.e. procedures and equipment).
- Attend all scheduled shifts, mandatory staff training, various events, monthly meetings, locker clean outs, and First Aid/AED training.
- Assist users in registering for events, services, or programs.
- Answer and transfer phone calls, take detailed written messages.
- Maintain excellent communication through verbal interaction, Communications Log, and the Front Desk Daily Journal.
- Oversee that all forms are filled out legibly, correctly, and completely.
- Assist Administrative Assistant and Director as needed.
Performs other duties as may be assigned by supervisor.