The employee in this position will have the following essential job functions:

  • Greet facility users, check identification cards and guest passes, and permit entry as appropriate.
  • Maintain a clean, organized, and professional looking front desk area.
  • Functional knowledge with all upcoming HRC event details and HRC programs.
  • Check in/out equipment; keep all equipment sanitary and organized in storage closets.
  • Follow cash handling policy.
  • Provide information and assistance to users as requested.
  • Interpret and enforce policies and procedures for users.
  • Open and close the facility as assigned.
  • Report maintenance needs to a supervisor.
  • Participate as a staff member in designing, promoting, and planning programs.
  • Assist users with locker and towel services registration.
  • Complete daily duties assigned by supervisor.
  • Functional knowledge of ID system (i.e. procedures and equipment).
  • Attend all scheduled shifts, mandatory staff training, various events, monthly meetings, locker clean outs, and First Aid/AED training.
  • Assist users in registering for events, services, or programs.
  • Answer and transfer phone calls, take detailed written messages.
  • Maintain excellent communication through verbal interaction, Communications Log, and the Front Desk Daily Journal.
  • Oversee that all forms are filled out legibly, correctly, and completely.
  • Assist Administrative Assistant and Director as needed.

Performs other duties as may be assigned by supervisor.