The employee in this position will have the following essential job functions:

• Politely greet all customers with a smile
• Assist patrons with package pickup
• Accurately complete work orders
• Answer questions related to mailing and production services
• Apply current pricing structure to work orders and communicate effectively when answering questions
• Collect payment for all services
• Balance cash drawers
• Sell USPS and UPS products and services, replenish stamps and supplies as needed
• Gain a thorough understanding of the Domestics and International Mailing Manuals, UPS rates and regulations, USPS forms, and SBTS policies and procedures
• Sort and post incoming external and interoffice mail effectively and efficiently
• Prepare mail and other shipping items for all carriers
• Track postage due and metered postage
• Process package notice for express, insured, certified delivery confirmation, etc.
• Meter outgoing mail
• Perform courier services
• Assist in processing bulk mail
• Produce high quality documents on time for distribution to SBTS constituents
• Use technology skills which include complex print functions, software knowledge and complex copy machine functions
• Produce high quality finish work on items using knowledge of binding, cutting, folding and other machines as needed
• Provide support for walk-up copiers including, but not limited to, removing misfeeds and checking on toner problems
• Maintain organized and professional appearance in all areas at all times
• Work with constituents of the Seminary including faculty, staff, students, alumni and guests on a daily basis.  Must be professional and accommodating within the established guidelines.  This will require self-confidence, respect and knowledge while working with customers on the telephone and in person
• Exemplary customer service is imperative.  Must be intuitive to anticipate the needs of guests, possess a desire for continued growth in the area, and maintain an attitude of service
• Must be able to work as a team within the office and throughout Hospitality Services for the common goal of developing and nurturing a culture of excellence in service

Performs other duties as may be assigned by supervisor.