The employee in this position will have the following essential job functions:
- Politely greet all customers with a smile
- Assist patrons with package pickup
- Accurately complete work orders
- Answer questions related to mailing and production services
- Apply current pricing structure to work orders and communicate effectively when answering questions
- Collect payment for all services
- Balance cash drawers
- Sell USPS and UPS products and services, replenish stamps and supplies as needed
- Gain a thorough understanding of the Domestics and International Mailing Manuals, UPS rates and regulations, USPS forms, and SBTS policies and procedures
- Sort and post incoming external and interoffice mail effectively and efficiently
- Prepare mail and other shipping items for all carriers
- Track postage due and metered postage
- Process package notice for express, insured, certified delivery confirmation, etc.
- Meter outgoing mail
- Perform courier services
- Assist in processing bulk mail
- Produce high quality documents on time for distribution to SBTS constituents
- Use technology skills which include complex print functions, software knowledge and complex copy machine functions
- Produce high quality finish work on items using knowledge of binding, cutting, folding and other machines as needed
- Provide support for walk-up copiers including, but not limited to, removing misfeeds and checking on toner problems
- Maintain organized and professional appearance in all areas at all times
- Work with constituents of the Seminary including faculty, staff, students, alumni and guests on a daily basis. Must be professional and accommodating within the established guidelines. This will require self-confidence, respect and knowledge while working with customers on the telephone and in person
- Exemplary customer service is imperative. Must be intuitive to anticipate the needs of guests, possess a desire for continued growth in the area, and maintain an attitude of service
- Must be able to work as a team within the office and throughout Hospitality Services for the common goal of developing and nurturing a culture of excellence in service
Performs other duties as may be assigned by supervisor.