Frequently Asked Questions

  • Where is the Student Housing office located?
    • The Student Housing office is located in the lobby of the Legacy Hotel. The Legacy Hotel is located on the backside of the Honeycutt building, just across the parking lot. Student Housing may also be reached by phone (502-897-4203), or email (housing@sbts.edu).
  • How do I submit a maintenance request?
    • An online Maintenance Request Form can be submitted by clicking here.
    • Once this form is submitted, we will put in a work order with our Facilities Team. We typically allow Facilities about two weeks to fix most maintenance requests. Emergency requests, such as the water being shut off, floods, major leaks, or heat/AC not working are handled promptly.
    • For urgent maintenance needs that arise after regular office hours (Monday – Friday, 9:00 AM – 5:00 PM), we have a Student Housing representative on call 24/7. Simply dial 502-897-4203 and follow the prompts to be connected to the on-call representative. We commonly define an “urgent maintenance need” as anything that affects the livability of your home (i.e. uncontrollable water leak, power outage, or AC/heating issue in months with more extreme temperatures).
    • For maintenance requests pertaining to on-campus laundry machines, please contact our service provider (CSC ServiceWorks) by one of the methods outlined on this brochure. CSC ServiceWorks has a helpful app you can download on your smartphone to submit maintenance requests for on-campus laundry machines. Speaking of laundry, CSC ServiceWorks has also created a site that will allow you to check on the status of laundry machines before you even enter the laundry room. No more wasted trips to the laundry room only to find out that all of the machines are occupied. Click here for instructions on how to utilize LaundryView.
  • When is payment for room and board due?
    • Room for the Summer 2022 Term will be due July 19, 2022.
    • Room & Board for the Fall 2022 Semester will be due August 22, 2022.
    • Room for the Winter 2022 Term will be due December 12, 2022.
    • Room & Board for the Spring 2022 Semester will be due February 6, 2022.
    • You may contact the Accounting Office if you are interested in enrolling in a payment plan (accounting@sbts.edu).
  • How do I pay for my room and board?
    • Room and board charges are placed on your student account and must be paid online at My.SBTS.edu.
    • Please contact Accounting if you have any questions regarding online payment: accounting@sbts.edu, (502) 897-4132.

Room Assignment Questions

  • Is there a way to indicate my room preference?
    • Student Housing cannot guarantee room or roommate assignments. We try our best to honor requests and want to serve everyone in the best possible way. You may request your preferred room type and/or roommate on your housing application or contact Student Housing (housing@sbts.edu) to update your preferences.
  • When will I receive my residence hall room assignment?
    • Typically, you can expect to receive a room/roommate assignment 2-3 weeks before move-in day.
  • I am an incoming/returning student. Which residence hall will I be living in?
    • SBTS students can expect to be assigned housing in Carver Hall (males) and Fuller Hall (females).
  • What if I want to change my residence hall room assignment?
    • Room assignments cannot always be changed, but please e-mail or visit Student Housing with any room change requests or serious concerns about your room assignment. We welcome any questions and feedback.

Amenities Questions

  • As a resident, do I have access to any amenities on campus?
    • Students and their immediate family members have access to the Health & Recreation Center.
  • Are there laundry facilities available on campus?
    • Yes, we do have on-campus laundry facilities. All laundry machines are complimentary for students in the residence halls.
  • Where do I store my bicycle?
    • There are multiple bicycle racks around campus. Bicycles must be parked at one of these racks, or it may be impounded by Campus Police. You may click here for a map of bicycle parking areas and click here for Campus Police’s policy regarding bicycle parking.
  • Is there public transportation nearby?
    • Louisville offers public transportation via the TARC. There is a stop on Lexington Road near Carver Hall. They charge $3.50 for each adult. More information can be found here.
  • Does SBTS provide moving assistance?
    • We do not provide moving assistance. Feel free to contact us if assistance is needed and we can try to put you in touch with people that can.
  • Is there Residence Life on campus?
    • Each apartment complex has Resident Assistants who periodically host events for the residents and are a source of information for the campus and the Louisville area. For more details, you may visit Student Life.
  • Is there a weapons policy on campus?
    • It is the policy of Southern Seminary, in accordance with KRS 237.115, that possession of deadly weapons is prohibited on seminary owned property. The definition of a deadly weapon can be found here. 

Move-In Process Questions

  • When can I move in?
    • Each semester we establish a move-in day for all residents. This date changes depending on the day the semester begins, but typically falls on Orientation Day, the weekend before classes start.
    • SBTS Orientation Day for the Fall 2022 Semester will be: August 12, 2022.
    • SBTS Move-in Day for the Fall 2022 Semester will be: as early as August 11, 2022.
    • Information for SBTS Orientation can be found at the Center for Student Success.
  • Can I move in before move-in day?
    • With the exception of extreme circumstances, students will not be allowed to move-in early. We have a number of students who travel long distances to attend SBTS and we are unable to accommodate early arrivals for this reason.
    • If you need housing accommodations on-campus before move-in day you can contact the Legacy Hotel at (502) 736-0600 for availability.
  • Can I move in after move-in day?
    • While it is in your best interest to arrive on move-in day before classes begin, students may move into their residence hall on or after their assigned move-in date, but must arrive during published business hours to receive the key for your housing unit. You are not allowed to enter your room until after you have officially checked in with the Student Housing office.
    • Please contact Student Housing by email if you need to move in after move-in day, so that we can hold your key and residence hall contract for you.
  • What items are allowed/not allowed in the residence halls and what items/furniture are provided in the rooms?
    • View Fuller/Carver move-in guidelines here.
  • Can I pick up my residence hall key if I arrive after the Student Housing office closes?
    • In order to maintain the safety and security of current residents as well as incoming residents, we are not able to leave keys for students after hours. You must visit Student Housing during regular business hours (M-F 9:00 AM – 5:00 PM) to receive a key for your housing unit.
  • Do you have on-campus storage available?
    • We do not have any rental storage units available for residents.
  • Can I stay in the residence halls over the winter/summer breaks?
    • If you are a current resident living in the residential halls, you may live in the residence halls during the winter/summer breaks (pending availability), provided you also contract for the subsequent term as well. At the mid-point of each semester, all residence hall residents are required to submit a form to Student Housing which will describe your plans for the winter/summer break. This is where the option for summer/winter housing will be made available.
    • During the summer/winter breaks, no meal plan will be provided.
    • Rates for staying during breaks are published during the semester and before the upcoming break.
      • The rate for the 2022-2023 Winter Term will be: $447
      • The rate for the 2023 Summer Term will be: $841
    • Availability for summer and winter housing may be limited depending on space constraints and demand for housing. Students may be required to meet a certain criteria to be eligible for winter/summer housing. This information will be made known to residents in advance of the approaching winter/summer term.

Move-Out Process Questions

  • How do I check out of student housing?
    • To check out of the residence halls at the end of the semester, you must first leave your room clean and empty of any personal belongings (unless given permission for personal belongings to remain).
    • After you have moved out of your room and locked the door, you must go to the Student Housing office to fill out a check-out form and return your key to one of our employees.
    • For instructions on checking out after business hours, please see the question, “Can I check out after hours?”
  • How do I check out when I am not planning to live on-campus again?
    • Please follow the same procedure listed above, but note in the checkout form that you will not be returning, and follow the prompts to provide any additional details.
  • What happens if I do not check out correctly?
    • It is imperative for the safety of our students and accuracy of our records that you complete the check-out process correctly. Fines will be assessed for students who neglect to check out properly. Improper check outs include, but are not limited to:
      • Checking out of campus housing after published deadline
      • Checking out and returning a key not assigned to you at the beginning of the semester (or checking out for someone else)
      • Not returning your key to Student Housing or Campus Police prior to leaving campus
      • Not completing the check-out form prior to leaving campus
      • Completing the check out form and returning your key, but continuing to occupy your previously assigned room
  • Can I check out after hours?
    • If you need to check out on a weekend or after business hours (business hours are 9:00 AM – 5:00 PM on weekdays), you can use the checkout form on the computer in the Campus Police office. There is a drop box there for your key, as well. Please make sure to both submit a checkout form and correctly return your key in order to avoid improper checkout fines.

 **The Campus Police office is open 24-hours a day. For safety measures, the exterior door is locked at all times, so you will need to ring the bell in order to gain access**

Meal Plan Questions

  • What does my meal plan consist of?
    • The meal plans vary according to your preference of the number of meal scans that can be used at the cafeteria and the amount of Flex dollars at Founders’ Café, Grab & Go, and Scholars’ Coffee. Flex dollars can be spent dollar for dollar on a wide selection of sandwiches, salads, pizza and beverages. Please visit the Dining Hall page here in order to find out more information.
  • The numbers aren’t adding up, will my meal plan be enough?
    • Though the number of meals does not work out to be 3 meals per day, most students have plenty of meals to last through the semester. On Sundays and Fall/Spring breaks, no meal plans are accepted, but Flex dollars may be used at Founders’ Cafe. Residence Halls also have kitchens available for your convenience.
  • Is there an option to upgrade my meal plan?
    • Yes! SBTS students desiring more meals and/or Flex Dollars have the option to upgrade to an undergraduate meal plan. These selections vary as do their price points. Please contact Student Housing for more information.
  • What if the meal plan cannot accommodate my food allergies?
    • Dining Services strives especially hard to serve those with food allergies; therefore, exemptions from the meal plan are rarely granted.
    • Please feel free to contact Dining Services about accommodations that can be made to address your specific situation. If Dining Services is unable to accommodate your dietary needs, you may submit a detailed doctor’s note to Student Housing and an exemption from the meal plan may be considered.
  • How do I select/change my meal plan?
    • New students may select their meal plan upon receiving an offer for housing in the residence halls.
    • Returning students who desire a different meal plan than the previous semester may contact Student Housing to change their meal plan. Student Housing will also verify a student’s meal plan choice when they check-in on move-in day.
    • No Meal Plan changes after 5:00 p.m. on the Friday of check-in for the Fall and Spring semesters.