An online Maintenance Request Form can be submitted by clicking here.
Once this form is submitted, we will put in a work order with our Facilities Team. We typically allow Facilities about two weeks to fix most maintenance requests. Emergency requests, such as the water being shut off, floods, major leaks, or heat/AC not working are handled promptly.
For urgent maintenance needs that arise after regular office hours (Monday – Friday, 9:00 AM – 5:00 PM), we have a Student Housing representative on call 24/7. Simply dial 502-897-4203 and follow the prompts to be connected to the on-call representative. We commonly define an “urgent maintenance need” as anything that affects the livability of your home (i.e. uncontrollable water leak, power outage, or AC/heating issue in months with more extreme temperatures).
For maintenance requests pertaining to on-campus laundry machines, please contact our service provider (CSC ServiceWorks) by one of the methods outlined on this brochure. CSC ServiceWorks has a helpful app you can download on your smartphone to submit maintenance requests for on-campus laundry machines. Speaking of laundry, CSC ServiceWorks has also created a site that will allow you to check on the status of laundry machines before you even enter the laundry room. No more wasted trips to the laundry room only to find out that all of the machines are occupied. Click here for instructions on how to utilize LaundryView.
Application Questions
How soon should I apply for housing?
You may apply for housing as soon as you decide that you would like to attend Southern Seminary. You do not have to wait until you have been officially accepted. It is in your best interest to apply as soon as possible. We would recommend applying at least 6 months in advance as we do have a waiting list for our apartments. However, it is the responsibility of the prospective residents to inform Student Housing if any of their housing needs or preferences change.
Can I pay the $25 application fee when I do not yet have my student ID number?
Although it is recommended that you wait to apply for Student Housing until you are an accepted student, you can apply for on-campus housing and pay the application fee at any time. You will be placed on our waiting list and receive a housing assignment pending your acceptance as a student.
How does the waiting list work?
Once an application is submitted online and the application fee is paid, you will be added to the waiting list.
We consider the information given on your application, such as date needed, apartment preferences, family size, date the application was submitted, etc. When there is an apartment available that matches your needs and preferences, we will email you.
There are multiple factors that go into offering someone an apartment. If you have not received an offer for an on-campus apartment 30 days prior to your desired move-in date, please check in with our office to inquire about availability.
How many apartments are on campus?
1 Bedroom: 81 total one bedroom apartments; 36 Grinstead; 34 Fuller; 11 Foster
2 Bedroom:104 total two bedroom apartments; 34 Grinstead and 70 Springdale
Our Foster Hall, Fuller Hall and Grinstead one-bedroom apartments can comfortably accommodate married couples without children; the maximum occupancy of a one bedroom is three. Our Springdale and Grinstead two-bedroom apartments can comfortably accommodate three to four individuals; the maximum capacity of a two-bedroom apartment is five individuals.
Are pets allowed in on-campus housing?
We do not allow pets in any of our on-campus residences, with the exception of certified service animals with the approval of the landlord.
What lease options are offered to prospective residents?
Our only lease option available to prospective residents is a 12-month lease, reflecting the Academic calendar, meaning that all of our leases end on either May 31st or November 30th.
Payment Questions
What is included in the rent?
Rent includes the internet service, cable, water, trash, and sewer. Residents are responsible for electricity and will set up an account with LG&E prior to moving in. Roughly two weeks before your lease start date, our office will send an email with more information on how to set up your LG&E account.
When is my rent due and where do I pay my rent?
Rent is due on the first day of each month, and can be paid at the Bursar’s Office on the 2nd floor of the Honeycutt Campus Center. A late fee will be charged to your student account if rent is not received by the fifth day of each month.
What payment method can I use for my rent?
Payment may be made by cash or check, which should be either mailed or taken to the Bursar’s Office in Honeycutt 234.
Utilities Questions
What Utilities are included in the rent?
Rent includes the internet service, cable, water, trash, and sewer. Residents are responsible for electricity and will set up an account with LG&E prior to moving in. Roughly two weeks before your lease start date, our office will send an email with more information on how to set up your LG&E account.
What do I need to make my internet work?
In order to set-up your WiFi, you will need to acquire a wireless router (and an Ethernet cord if it is not already included with the router). Our Campus Technology Department recommends the following affordable options for a wireless router:
Overall, TP-Link and Netgear are both reliable models.
The internet service is provided by Campus Technology and is included in your rent. If you experience any internet issues, please visit theFAQ page for Campus Technology. If you still cannot find the solution to your question, contact Campus Technology at 502-897-4006.
How does my cable work?
Cable services are provided by College Cable and is included with your rent. If you experience any cable issues, please contact the Student Housing office at 502-897-4203.
How will I receive my mail?
Residents living in Fuller, Foster, and Springdale will receive an assigned mailbox at Fifth and Broadway, our on-campus store. Those living at Grinstead South have an onsite mailbox that is serviced directly by the United States Postal Service.
What do I do with trash and large items
Trash and large items may be taken to the Louisville Waste Reduction Center. Location and pricing details may be found by following this link.
Is there recycling?
Currently, we do not have on-campus recycling units. However, if you are interested in recycling, you can follow this linkfor a list of options.
Amenities Questions
As a resident, do I have access to any amenities on campus?
Students and their immediate family members have access to the Health & Recreation Center.
Grinstead residents have access to the Grinstead Community Room and can reserve this space free of charge. Residents also have access to The Cove, which is a small playground behind the Grinstead apartments.
Are there laundry facilities available on campus?
Yes, we do have on-campus laundry facilities. Our Grinstead South and first floor Springdale apartments have washer and dryer connections. Springdale 2nd/3rd floor apartments, Foster apartments, and Fuller apartments have access to complimentary washers and dryers. For Springdale residents, washers and dryers are located in the basement of the Samuels Missionary Apartments, for those in Fuller or Foster, they are in the basement of their respective building.
Are grills allowed on campus?
Residents are not permitted to bring and use their own grill at the apartments, in accordance with the fire code. We do provide on-campus grills at Springdale, Fuller Hall, and Grinstead (located in The Cove).
Where do I store my bicycle?
There are multiple bicycle racks around campus. Bicycles must be parked at one of these racks, or it may be impounded by Campus Police. You may click herefor a map of bicycle parking areas and click herefor Campus Police’s policy regarding bicycle parking.
Is there public transportation nearby?
Louisville offers public transportation via the TARC. There is a stop on Lexington Road near Carver Hall. They charge $2.75 for each adult. More information can be found here.
Does SBTS provide moving assistance?
We do not provide moving assistance. Feel free to contact us if assistance is needed and we can try to put you in touch with people that can.
Is there Residence Life on campus?
Each apartment complex has Resident Assistants who periodically host events for the residents and are a source of information for the campus and the Louisville area. For more details, you may visit Student Life.
As an on-campus apartment resident, how do I access and reserve the Grinstead Community Room?
Grinstead residents are able to access the Community Room with your apartment key. If you would like to reserve the Community Room, you will simply need to fill in the time and date of your event on the community calendar.
Foster, Fuller, and Springdale residents may also reserve the Grinstead Community Room. You simply need to come by the Student Housing office in the Legacy Hotel lobby and we will provide you with a key to the Grinstead Community Room. You will need to fill in the time and date of your event on the community calendar and return to the key to the Student Housing office.
Is there a weapons policy on campus?
It is the policy of Southern Seminary, in accordance with KRS 237.115, that possession of deadly weapons is prohibited on seminary owned property. The definition of a deadly weapon can be found here.
Weatherization Questions
What should I set my thermostat to when I leave for an extended period of time?
When you will be out of the apartment for at least one consecutive week (i.e. going home over Christmas or the summer), do not set your thermostat to “Off.” Place it on “Auto” with the following temperature settings.
Spring/Summer: 75-80 degrees
Fall/Winter: 60-65 degrees
Are there any measures I should take during extremely cold weather (when it is consistently below freezing)?
Keep cabinet doors open to allow warm air to flow to the pipes under your sink.
Allow faucets to drip to prevent pipes from freezing; a continuous flow of water is unnecessary .
If you use a space heater in your apartment, keep anything flammable at least three feet away from the space heater (this includes papers, clothing, and rugs). Do not leave space heaters unattended.
Ease your thermostat up gradually (2-3 degrees per hour) for maximum efficiency. For example, if your apartment is set at 65 degrees and you want to increase the heat, do not immediately turn up your heat to 75 degrees. Rather, increase it by 2-3 degrees each hour until it reaches your desired setting.
Some residents choose to invest in either temporary window-insulation kits or insulated curtains to increase heating efficiency.
Some residents choose to invest in draft stoppers for their doors. Click here to browse Amazon’s Best Selling Draft Stoppers. If you notice more severe cracks or gaps in your doors or windows, submit a maintenance request immediately and we will respond to it as quickly as possible.
It’s always wise to have an emergency kit in the event of a campus-wide power outage. You’ll want to make sure you have the following basic items:
Flashlight with Extra Batteries
First Aid Items (Band-aids, Bandages, Aspirin, Neosporin, etc.)