Guest Services Associate

Health & Recreation

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JOB FUNCTIONS

The employee in this position will have the following essential job functions:

  • Greet facility users.  Check identification cards and guest passes and permit entry as appropriate.
  • Maintain a clean, organized and professional looking front desk area
  • Functional knowledge of upcoming HRC event details and programs
  • Check in/out equipment.  Keep all equipment sanitary and organized in storage closets
  • Follow cash handling policy
  • Provide information and assistance to users as requested
  • Interpret policies and procedure for users
  • Open and close the facility as assigned
  • Report maintenance needs to a supervisor
  • Participate as a staff member in designing, promoting and planning programs
  • Assist users with locker and towel services registration
  • Functional knowledge of ID system (i.e. procedures and equipment)
  • Attend all scheduled shifts, mandatory staff training, monthly meetings, locker clean out, and First Aid/AED training
  • Assist users in registering for events, services or programs
  • Answer and transfer phone calls.  Take detailed written messages
  • Maintain excellent communication through verbal interaction, Communications Binder and the Daily Front Desk Journal
  • Oversee that all forms are filled out legibly, correctly and completely
  • Assist Administrative Assistant and Director as needed

 

Performs other duties as may be assigned by supervisor.

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