Guest Service Associate

5th & Broadway

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JOB FUNCTIONS

The employee in this position will have the following essential job functions:

  • Politely greet all customers with a smile
  • Assist patrons with package pickup
  • Accurately complete work orders
  • Answer questions related to mailing and production services
  • Apply current pricing structure to work orders and communicate effectively when answering questions
  • Collect payment for all services
  • Balance cash drawers
  • Sell USPS and UPS products and services, replenish stamps and supplies as needed
  • Gain a thorough understanding of the Domestics and International Mailing Manuals, UPS rates and regulations, USPS forms, and SBTS policies and procedures
  • Sort and post incoming external and interoffice mail effectively and efficiently
  • Prepare mail and other shipping items for all carriers
  • Track postage due and metered postage
  • Process package notice for express, insured, certified delivery confirmation, etc.
  • Meter outgoing mail
  • Perform courier services
  • Assist in processing bulk mail
  • Produce high quality documents on time for distribution to SBTS constituents
  • Use technology skills which include complex print functions, software knowledge and complex copy machine functions
  • Produce high quality finish work on items using knowledge of binding, cutting, folding and other machines as needed
  • Provide support for walk-up copiers including, but not limited to, removing misfeeds and checking on toner problems
  • Maintain organized and professional appearance in all areas at all times
  • Work with constituents of the Seminary including faculty, staff, students, alumni and guests on a daily basis.  Must be professional and accommodating within the established guidelines.  This will require self-confidence, respect and knowledge while working with customers on the telephone and in person
  • Exemplary customer service is imperative.  Must be intuitive to anticipate the needs of guests, possess a desire for continued growth in the area, and maintain an attitude of service
  • Must be able to work as a team within the office and throughout Hospitality Services for the common goal of developing and nurturing a culture of excellence in service

 

Performs other duties as may be assigned by supervisor.

 

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