Assistant General Manager- Legacy Hotel  

Application

Job Functions

Would you consider yourself a proficient problem solver?
Do you have experience in conflict resolution?
How do you anticipate meeting the expectation of being on call that this position requires?
Do you have experience managing and motivating a team?
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The employee in this position will have the following essential job functions:

  • Ensures the effective and efficient operations of the Legacy front desk and drivers
  • Works flexible and, when necessary, long hours. Evening, weekend and holiday hours
  • are typical
  • Manages labor and supply expenses by closely tracking budget and performance expectations
  • Approves supply orders and researches price comparisons
  • Creates and maintains staff resource materials including training manuals, performance expectations, policies and processes, software use, and guest materials
  • Reviews and improves processes to increase productivity, profitability, and customer service, e.g. reservations, rate management and scheduling
  • Reviews the accuracy of reservations
  • Interacts with guests. Reviews and responds to guest response cards
  • Cultivates relationships with department managers and other seminary staff
  • Manages housekeeping operational calendar and deferred maintenance
  • Manages scheduling of staff
  • Conducts annual performance appraisals and quarterly coaching sessions
  • Conducts bi-monthly staff meeting
  • Manages emergency preparedness procedures and equipment
  • Manages housekeeping supplies and inventory
  • Hires and/or terminates in line with Seminary policies
  • Communicates clear performance expectations to staff and clearly communicates measurable, achievable goals
  • Creates and maintains detailed training programs, e.g. reservations, telephone skills, general customer service/interaction, billing, driving etiquette, etc.
  • Provides primary staffing, relief as needed, and additional support during busy periods

Work Environment

Legacy Hotel and Conference Center strives to provide an excellent guest experience to all its guests. Through events and conferences to the full operational hotel, Legacy provides an excellent option for those visiting Southern Seminary.
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